In recent years, mental health and its role in shaping individuals have been extensively discussed. In addition, work-life balance has entered public discourse and is being highlighted more than ever before.
More and more people are discussing how the pandemic affected the mental health of working professionals. The Department of Empowerment of Persons with Disabilities (DEPwD) launched a toll-free mental health helpline in response to the pandemic-induced mental health issues.
KIRAN is a 24/7 mental health rehabilitation helpline serviced by a toll-free number. KIRAN is a 24/7 mental health rehabilitation helpline serviced by the toll-free number. This helpline is available in 13 languages and aims to promote mental health and positivity.
The Mechanism Behind The Toll-Free Number
It is pretty much the same as calling any normal number when you call a toll free number. It is pretty much the same as calling any normal number when you call a toll-free number.
When a patient calls a mental health helpline, they are first directed to a cloud telephony destination, and then to a mental health professional who can assist them.
Toll free numbers offer a variety of benefits, including call recording, monitoring, and analytics that are useful at later stages of the process. It is possible to analyze and gauge the situation better using these features when it comes to mental health initiatives and provide better services to the callers. Additionally, it can be used to identify patterns or determine the root cause of problems. A better and more permanent solution can also be sought if the problem originates from a particular issue.
Additionally, mental health professionals can also use the recording and analysis features to assess their performance. It is important to check whether the professionals are able to handle high call volumes, provide accurate solutions, and, most importantly, whether they make the callers feel heard.
Another benefit of using a toll-free number is the ability to make miss calls. Since many people aren’t comfortable taking the first step, the feature can be used for caller engagement and mental health initiatives.
By using the missed call feature, mental health professionals can reach out to patients who may have second thoughts about seeking treatment.
In order to support mental health initiatives, toll free numbers can be used in the following five ways:
1) Better Service
Most people find mental health issues to be very subjective and frightening. They will expect you to listen patiently to them when they call to discuss their problems. It’s important to them to have a smooth and disturbance-free conversation with professionals.
2) Ease of Portability
The concept of remote working might have seemed alien a year ago. Work-from-home changed the perception of everything, including COVID-19. The tools and services of cloud telephony proved useful for better team communication and coordination, while businesses had to make arrangements to facilitate the situation.
3) Cost-Effective Cloud Services
In order to cater to the masses, budget is definitely an important factor. In order to cater to the masses, budget is definitely an important factor. As a result, it is imperative to ensure a system that is both cost-effective and sustainable in the long run. As a result, it is imperative to ensure a system that is both cost-effective and sustainable in the long run.
4) Easy Recollection and Credibility
The recall factor associated with toll-free numbers is one of their most prominent advantages. Mental health helplines may receive more calls since these numbers are easier to remember. The recall value of toll-free numbers is also increased if they have repetitive digits.
5) Improved Satisfaction and Future Scalability
There is no comparison between toll-free numbers and any other number in terms of how easy they are to reach. By setting up a toll-free number, you can put callers directly in touch with the person who can assist them. The process of resolving their issues and concerns becomes easier without any additional effort or investment from you.
It’s true that there are a lot of mental health initiatives and resources available, but not all of them are easy to access or equally effective. This means that these resources should be easily accessible and effective.
In addition to ensuring the same, having a toll-free number will also enable professionals on the other end of the line to be more flexible. It involves low costs, is convenient, and also reaches a wide audience regardless of geographical barriers. As a result of their easy recall value and a number of other advantages, both parties can benefit from them.